The successful candidates will have the desire to work in a collaborative team environment and take pride in providing prompt and friendly service to customers of all ages, and have a passion for serving the community.
The following Core Values are the foundation for day-to-day operations, management and leadership of the Grosse Pointe Public Library:
- Service
- Access to Information & Resources
- Intellectual Curiosity
- Respect
- Inclusion
- Innovation
- Kindness
SCHEDULE
On call on an as-needed basis at all 3 locations of the library
WAGE
$12 an hour. This is a substitute position with no benefits.
Responsibilities
- Checks in, checks out and renews materials according to library procedures
- Explains registration policies and registers new patrons or renews/updates patron registration records as necessary; inputs information into database
- Communicates with customers about overdue materials, delinquencies, fees or other circulation problems
- Processes incoming and outgoing reserves and interlibrary loans
- Sorts and places items on shelving carts, reserve shelves, in delivery boxes and other locations as appropriate
- Addresses patron complaints by offering solutions or referring to appropriate supervisor
- Provides support functions including but not limited to: opening and closing activities of the circulation desk and the branch; unpacking, sorting and processing deliveries, repacking library material and other activities as assigned
Qualifications
- Ability to meet and interact with the public in a pleasant, enthusiastic manner, with a minimum of six months of customer service experience required.
- Possession of a high school diploma or GED
- Ability to remain calm under pressure and use good judgment
- Ability to sort and file materials alphabetically and numerically
- Basic familiarity with library operations desirable, with library experience preferred
- Familiarity with relevant computer equipment and associated software applications, or ability to learn
- Ability to operate a variety of office equipment and machines, including copier and cash register
- Keyboarding skills
- Ability to do routine and repetitive work and stand for long periods of time
- Ability to lift, push and pull 15 pounds or more as designated
- Ability to establish and maintain a good working relationship with fellow employees
- Willingness to work day, evening, Saturday and Sunday work schedules
