Tech Help

Local Assistance

• Grosse Pointe Geek
  • (313) 885-2222
  • Located on Kercheval, GPGeek is open by appointment only - or you can call and request a tech to come to you.
• Hello Tech
  • Have a tech-nician visit your home to help you with your tech related needs.

Computer Basics

• Free Classes
• GCF Tutorials

Zoom

• Free Classes
• Zoom Support

Android

• Free Classes
• Official Android Support

Apple/iOS

• In-Person Workshops (Somerset)
• Free Classes
• Product Manuals
• Product Support Page

Email Basics

• GetSetUp Support
• Tutorials

Google Workspace

• Support
• Tutorials

Microsoft 365

• Support
• Tutorials

Windows

• Tutorials

Career

• Job Now from Brainfuse
  • Receive live help from resume and interview coaches, get matched with the right job for you, and access other online resources through Brainfuse.
• Learning Express Library from EBSCO
  • Free online courses for academic skill-building and career certification test prep.
• Pure Michigan Talent Connect
  • A great resource for browsing jobs, careers and talent needed in Michigan.
• Reference Solutions
  • Find business opportunities, view historical market trends, find jobs by skills, location, and industry, and more!

Writing Skills

• LinkedIn Learning
  • Free courses, classes, and tips on how to develop your writing skills.
  • Note: To access LinkedIn Learning you must know your library card barcode number and your PIN (last four digits of your phone number). Once logged in, type "Writing Skills" into the search bar to access different courses!

Here is the list of partner libraries you can add to your Libby account as a GPPL card holder:

- Download Destination

- Genesee District Library

- Great Lakes Digital Libraries

- Lakeland Digital Library

- Metro Net Library Consortium

- Mideastern Michigan Library Cooperative

- St. Clair County Library System

- Suburban Library Cooperative

- Traverse Area District Library

- Up North Digital Collection

- White Pine Library Cooperative

- Woodlands Downloadable Library

How to add them to your account:

1. Log into your GPPL Libby Account
2. Click the middle button on the menu bar at the bottom, the three horizontal lines
3. Click "Add Library"
4. Search each of the library consortiums listed above one at a time
5. Click "Sign in with my card"
6. Type in your GPPL CARD BARCODE NUMBER
7. Start searching!

Need more? Click this link to view the steps and a video directly from Libby: Libby Help Center

You sure can! Check out our "Text Notices" page and follow the steps to get text notifications when your hold is ready, and your materials are due.

Are you adding Kanopy to your Smart TV for the first time? Check out their TV & mobile apps support page to see how to download to your specific Smart TV.

If you're adding hoopla for the first time, follow Bridgewater Public Library's instructions on how to download to your Smart TV here.

There are many different ways! Visit our Printing and Copying page to see how.

To read library books through Libby with your eReader device, you'll have to link the two together. For all kindle models, follow the instructions on Libby's help page to successfully read Libby books on your kindle.

hoopla is available to download onto all kindle models EXCEPT for Kindle Paperwhite. Any tablet or eReader you have that has an "App Store" or "Play Store" should be able to download hoopla directly.

If you're having trouble accessing your Kanopy account, you may want to try the following suggestions:

• Double check that your library card is not expired. You can call any branch to confirm at 313-640-4775. If you do need to update your library card, bring your driver's license/valid state ID with your current address into the nearest branch to update. If you do not your current address on a valid picture ID, then you will need to provide proof of residency (a lease agreement, utilities bill with your address on it, etc). Refer to our "Become a Member" page for more information.
• Try uninstalling and reinstalling the app on all of your devices.
• Try resetting your password by following the steps provided on Kanopy's help page.
• You may have to 'reauthenticate' your account. Follow the steps here on Kanopy's help page.

If the above suggestions did not resolve your blocked account, please book a one-on-one tech appointment with one of our staff members. We would be happy to help.

Great question! Your 4 digit library PIN is typically the last 4 digits of the listed phone number we have on file for you. If the last four digits of your phone number do not work, you can reset it here or call any circulation desk to help you reset it.