Tech Help

1-on-1 Sessions

Need help using library technology? Downloading books/music to your device?
You can send us a quick question or schedule a free, one-on-one session for a maximum of 60 minutes.
Keep in mind many questions can be answered with an email.

What does this cover?

• How to use the catalog
• Downloading library eBooks, audiobooks, music, and magazines to your e-reader, tablet, smartphone or laptop
• Navigating databases and other library resources such as Reference USA, Ancestry.com, LinkedIn, etc.
• Training in our Library Apps such as hoopla, Libby, and Mango
• Using a USB flash drive to save personal files

Useful Resources

While we're unable to offer in-depth computer assistance/training, we recommend:

• LinkedIn Learning: Access thousands of courses for various computer skills, social media, technology, and more.
  
• GCF Global: For almost 20 years, the GCFLearnFree.org program has helped millions around the world learn the essential skills they need to live and work in the 21st century. From Microsoft Office and email to reading, math, and more.
  
• GetSetUp: The Michigan Department of Health and Human Services and GetSetup-Michigan are offering free, live interactive online classes. Classes focus on supporting the use of digital devices such as computers, smartphones, and tablets as well as other services such as Zoom, social media, and more.

Appointment Information

• Appointments are available based on library staff availability; patrons may book sessions one at a time and are able to have up to one session a week.
  
• We make every effort to fulfill appointment requests as soon as possible, but during peak periods there can be a wait of 1-2 weeks.
• Library staff members are unable to troubleshoot hardware and/or software problems, or repair devices. The library is not liable for any damage to customer equipment that may occur during a help session.
• Library staff may not be able to provide assistance for all device types, programs, and problems.
• Library staff cannot give professional tax, legal, financial, or health care advice.
• Patrons can use their own equipment during a One-on-One session; however, Techs may not be able to provide assistance for non-standard software.
• Please let the instructor know in advance that you wish to use a library computer for instruction (Library computers run on the Windows 10 operating system.)